Hello together,
I am having the query to show the last inbound e-mail article datetime of a ticket in the overview on dashboard and search results.
Beside of last change time I did not see an option how to visualize this specific but helpful feature to see what was the last external reply date.
Is there any integrated feature for this?
If not, what path would be the best to provide such a feature maybe as a custom package?
I am having the query to show the last inbound e-mail article datetime of a ticket in the overview on dashboard and search results.
Beside of last change time I did not see an option how to visualize this specific but helpful feature to see what was the last external reply date.
Is there any integrated feature for this?
If not, what path would be the best to provide such a feature maybe as a custom package?
Statistics: Posted by hkais — 14 Mar 2024, 10:58 — Replies 0 — Views 14