Update customer in TicketAgentNote?
Hi there,just trying to find a path of how to enforce the setting of the right Customer for unknown mails.As an example it would like to add it to TicketAgentNoteIs it possible at all?If so,...
View ArticlePossible to make Dynamic Fields mandatory for specific roles only?
Hi there,I am struggeling around with defining a dynamic field (dropdown) to be mandatory for specific roles only. So end users in specific roles are required to set a value and to clarify it before...
View ArticleTicket article not displayed for customer user
Hello, everyone, I have a problem with displaying the articles for tickets when checking the tickets as a customer user. On the customer portal, instead of seeing the article I selected from a ticket...
View Article[Fixed] Ticket article not displayed for customer user
Hello, everyone, I have a problem with displaying the articles for tickets when checking the tickets as a customer user. On the customer portal, instead of seeing the article I selected from a ticket...
View ArticleOpenID + HTTPBasicAuth : No UserID found for 'username'
Hey,I'm trying to authenticate and authorize external database customers (keycloak) using openid connect and HTTPBasicAuth as described here: viewtopic.php?t=42397However, after authentication, the...
View ArticleLink a new ticket to a FAQ item already at the opening
Masters of service management, I'm racking my brains trying to somehow link a new ticket to a FAQ item already at the opening. I tried the generic attendant and tried a Perl code, both without...
View ArticleLink Customer (Company) ↔ Services
Hey,Is there a way to link Customer (Company) ↔ Services.Statistics: Posted by alipioluiz — 24 May 2024, 22:32 — Replies 1 — Views 10
View Articleset dynamic field with now() / current_timestamp on Generic Agent level?
is it possible to set the now() datetime into a dynamic field via the Generic Agent?Statistics: Posted by hkais — 27 May 2024, 15:07 — Replies 0 — Views 13
View Article2 minutes to open customer user
In Znuny 6.5.8 It takes 2 minutes to open a Customer User:- 4 seconds to open the first part of customer- 40 seconds to visualize CustomerID (1)2.png- others 1.24 minutes to open completelyThis delay...
View ArticleAzure SAML SSO
Hi,Seems like Azure SAML setup is possible. Could someone share documentation or guide on how to achieve this setup?Niko.Statistics: Posted by supportmi — 29 May 2024, 11:14 — Replies 0 — Views 8
View ArticleRadio button possible in OTRS 6?
Good morning,I'm setting up a form on the customer.pl part and I can't find the radio button option for dynamic fields?Is this option available?The OTRS version is 6.0.40Thank you in advance for your...
View ArticleHELP - Sending Messages
I apologize as the solution might be easy, but I'm new to using Znuny. In fact, this is my first installation.To try to avoid problems, I used the Digital Ocean droplet, which uses the "Znuny LTS -...
View ArticleGetting error after upgrade. Dashboard::Generate:
Hello everyone, we upgraded otrs from 5.0.18 to 6.0.40 and now getting following error.Can someone suggest some solution.There was an error executing Execute() in...
View Articleis minor upgrade possible
We upgraded from OTRS 5.0.18 to 6.0.40.Is it possible to upgrade to znuny 6.0.48 which is LTS. Does that mean we need to run same migration script as that of upgrade6 that we ran...
View ArticleError after upgrade from Znuny 6.4 to 6.5.8 LTS
Hello,after an upgrade from znuny 6.4.5 to 6.5.8, I receive the following errors when I try to close tickets or use the free fields dialog.Even when I click on the SLA or Services Admin area I receive...
View ArticleMultiSMTP with Znuny 6.5 LTS
Is anyone using MultiSMTP with Znuny 6.5 LTS. Because the latest znuny framework it support is 6.4.Statistics: Posted by beingbaban — 05 Jun 2024, 12:59 — Replies 0 — Views 19
View ArticleTicket age in queue L view is shown only in hours
Ticket age in ticket queue L view is shown only in hours instead in days,years ad hoursIn M and S view it's fineMy version of Znuny: LTS 6.5.8znuny.pngStatistics: Posted by mariantor — 05 Jun 2024,...
View Articleotrs/znuny directory ownership
For older version of otrs, we generally run below command to set user and group to www-data/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=www-data --web-group=www-dataBut shouldnt it be user as otrs...
View ArticleDynamic Field wont show up in AgentTicketZoom
Hey Guys,i tried to add a dynamic field to the AgentTicketZoom in addition to the Ticket-Information. Unfortunatly, it wont show up. I added a field "Dynamic Fields" and set it to valid. After that, I...
View ArticleGeneral help with implementing Znuny
Hi guys, I have some questions about the software in version 7.0.18, namely:1 - What operating systems are required for your installation?2 - What are the physical resources needed to carry out the...
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